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FREQUENTLY ASKED QUESTIONS

01. What type of care do you offer?
We offer high quality nursing care to the elderly and frail Inc. end of life care and those with complex nursing needs.
02. How will you help me settle in?
We encourage residents to bring in photographs and ornaments to make their room feel their own. Our staff will help settle and reassure each individual, and they will meet their ‘Named Nurse’ within the first few days of admission. All staff will be happy to answer any questions, contact relatives, or do anything to make admission easier – we understand that this is a big change in a person’s life.
03. How often are visits permitted?
Visiting is open – there are no restrictions. We have a ‘protected meal time’ policy in place, just to ensure that our residents are not disturbed whist eating. If you would like to join your resident for dinner, this can be arranged in advance for a small fee.
04. What funding methods are there?
There are three main funding methods:
 
1) Self-funding – this means that the resident is able to pay their fees themselves.
 
2)Continuing Healthcare funding – this is where the Health Authority pays a person’s fees following successful assessment by that team.
 
3)Local authority funding – this is where the local authority (for example Kent County Council) pays a person’s fees following a financial assessment.
05. Can I bring in my dog to visit?
Yes, we are happy for your dog to visit. Please ensure that he/she is on a lead at all times.

You're In Good Hands

ALL TYPES OF FUNDING ACCEPTED