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FREQUENTLY ASKED QUESTIONS

01. What type of care do you offer?
We offer high quality nursing care to the elderly and frail Inc. end of life care and those with complex nursing needs. We also offer dementia nursing care.
02. How will you help me settle in?
We encourage residents to bring in photographs and ornaments to make their room feel their own. Our staff will help settle and reassure each individual, and they will meet their ‘Named Nurse’ within the first few days of admission. All staff will be happy to answer any questions, contact relatives, or do anything to make admission easier – we understand that this is a big change in a person’s life.
03. How often are visits permitted?
Thankfully Covid -19 seems to be more controlled currently, and we are all experiencing a less aggressive strain. As a result of this , we are happy to reduce our restrictions for the home, and are pleased to offer a bookable system to all family and friends of our residents. This means that anyone can phone the home and speak to Sam our receptionist to book a visit to see their loved one. We stipulate only two visitors at any one time , that they complete an LFD test prior to their visit (and evidence this) and wear a FFP2 face mask throughout(supplied by the home). We would also like to encourage visitors to wash their hands prior to and post visit ,and maintain a little social distance during their time with their loved one. We hope these measures will keep our residents as safe as possible.
04. What funding methods are there?
There are three main funding methods:
 
1) Self-funding – this means that the resident is able to pay their fees themselves.
 
2)Continuing Healthcare funding – this is where the Health Authority pays a person’s fees following successful assessment by that team.
 
3)Local authority funding – this is where the local authority (for example Kent County Council) pays a person’s fees following a financial assessment.
05. Can I bring in my dog to visit?
Yes, we are happy for your dog to visit. Please ensure that he/she is on a lead at all times.

You're In Good Hands

ALL TYPES OF FUNDING ACCEPTED